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The Sofabed Collection

Secure Online Ordering

or call us on 01273 917751

Clearance Sale Now On
Delivery information
We only sell items which we have in stock, so you will never have to wait for a delivery. We despatch at 12 noon every working day (i.e. Monday to Friday excluding bank holidays), using either a next day, 3 day or a 2-5 day service. So if you purchase your item at 10am in the morning it will be despatched the same day and delivered either the next working day or 2-5 days later for the largest, heaviest items. If you purchase at 10pm in the evening it will be despatched on the next working day. (If you would prefer not to receive your delivery immediately you are also welcome to arrange despatch for a later date. Please send us an email or call us immediately after purchasing to let us know.)

We can deliver anywhere in the mainland UK, and we can deliver most items to most islands. We regret that we are currently unable to deliver to the Isle of Man or the Channel Islands.

Please note that for your security if payment is made by credit or debit card we can only deliver to the card billing address. If you would like us to deliver to an alternative address it is possible to pay by cheque or postal order - please contact us on the telephone number above or at sales@sofabed-collection.co.uk for details.


DELIVERY DETAILS

The majority of our 3 seat sofabeds, apart from the very largest and heaviest will be sent using a next working day courier service. They may deliver at any time during working hours so somebody will need to wait in for the delivery to arrive. For example, if we despatch your order on Monday, it will be delivered during working hours on Tuesday.

The largest sofabeds are sent using a pallet delivery service. Our standard service is a 2-5 day 'booked-in' service where your local depot will receive your pallet on the next working day after we send it out and will contact you within 72 hours on the telephone number you provide to arrange delivery. It is normally possible, if needed, to arrange a next day delivery or to specify a date for delivery for pallets. This cannot be booked in and they may deliver at any time between 8am and 6pm so somebody will need to wait in for the delivery to arrive. If you would prefer this option, please contact us by phone to arrange it.

Kerbside Delivery: Please note that all deliveries are made to the kerbside only, so please make sure that you have any help that you need to carry the furniture into your house. Please note that the delivery driver is only contracted to deliver the goods to the Kerbside, and is not insured or obliged to manoeuvre the goods into or around within your property. If you allow the delivery driver to manoeuvre the goods for/with you then this is entirely at your own risk.

Failed deliveries: Please note also that if a delivery is arranged and there is nobody to meet the driver, they will make a charge for redelivery. Also if an order is cancelled after it has been despatched then a charge will be made to cover our courier costs (see terms and conditions).

DELIVERY SURCHARGES

Our standard delivery service covers England and Wales. Depending on the item or combination of items being delivered there will be a surcharge for deliveries to Scotland and any island including the Isle of Wight and Northern /Southern Ireland, this surcharge also applies to SA and TR postcodes. Next day delivery is also not normally available to these areas. Please note that this surcharge is not added automatically by the Shopping Cart, as there are some circumstances where we can make savings for you and we would like to do this wherever possible, so if you live in one of these areas please order by phone so that we can work out any possible surcharge for you individually. Otherwise we will contact you after your order has been received to confirm the delivery surcharge.


DELIVERY INSURANCE

Your delivery is insured against transit damage, but only if you sign for your delivery as 'packaging damaged' on the courier's electronic pad / delivery note.

For whatever reason should you not sign the electronic pad/delivery note in this manner then the courier company will consider the goods to have been delivered in perfect condition, and neither The Sofabed Collection nor our third party courier will be able to accept any liability for transit damage. Should the driver be reluctant to wait sufficient time for you to fully check the goods then you must insist on writing 'packaging damaged'.

In addition the claim must be made in writing to us within 24 hours of delivery with photos provided of the damage within 48 hours - claims outside this period cannot be considered.


DAMAGED FAULTY OR INCORRECT GOODS

In the unlikely event that your purchase arrives damaged or you receive the incorrect goods, you must contact us in writing within 48 hours of receipt. We may also need a photo of the problem where relevant. Should there be a need to return your goods for any reason they must be returned fully protected, in their original packaging, therefore please ensure you keep all packaging and the pallet (if left by courier) that the goods arrive with.


RETURNS AND CANCELLATIONS

Current web site items of goods, unused, undamaged and fully marketable, may be returned and the order cancelled (for any reason) within seven days of delivery with the prior agreement of the Company.

For products returned the Customer shall be responsible for arranging the return in addition to all costs and expenses (including insurance) of having the item returned to the Company. If an order is cancelled after despatch the Customer shall be responsible for all courier costs incurred by the Company in despatching the item and having it returned to the Company's warehouse.

The Customer's payment will be refunded within 30 days, subject only to deduction of any direct costs of transport, insurance and where necessary repackaging incurred by the Company in relation to the return of the goods, as well as transport and insurance costs incurred in the original delivery, upon receipt of the goods and inspection as to their suitability for re-sale.

We cannot accept returns at our office address, so please contact us for details of the return address before sending anything back. You can also cancel an order after it is despatched but before you receive it, in which case you will be responsible for all courier costs incurred and costs incurred in inspection as to their suitability for re-sale.

Should there be a need to return your goods for any reason they must be returned fully protected, in their original packaging, therefore please ensure you keep all packaging and the pallet (if left by courier) that the goods arrive with.